Excellent customer service over the phone and in person! We were running a bit late tonight and they waited 10 mins after closing hours to make sure we got our food. Thank you guys for your patience and for your awesome service!
Sadly, this was the worst BJ's experience we have ever had. We had to wait a long time for our order to be placed, and then a very long time for our food. When they brought it, only half of our order came out for our party of 6. We waited more than half an hour before the rest of our order came out. This meant that half of our party was ready to go before the others had even started to eat. There were problems, like they left the chicken off a salad that was supposed to have chicken. One of our kids had fries with his sandwich, and we asked for ketchup to be brought, twice, but they never brought it. Nor did they return often enough to refill our waters. In their defense, it might have been a bad day. The restaurant wasn't busy, however, so I can't blame it on a crowded restaurant. Were they understaffed in the back? I don't know. We had 3 different servers switching out over the course of our meal (which took way too long). We've had better experiences at other locations. Not sure if we will return to this one. The food was good, so 2 stars for the food.
This is a super family friendly restaurant. The kids have a nice selection to choose from and their food comes promptly which is super nice with littles that have a difficult time waiting. There is a lot of choice on the menu which can be overwhelming but you can be sure to find something that you will like (I'm sure you could check out a menu online so you have an idea of what you might want to order). The waiters are friendly and are able to answer questions that you might have. Their restrooms are clean. This is one of a few restaurants that we regularly frequent, but be somewhat aware of when major games are as it can be super busy and a long wait will await you.
We weren't entirely impressed with the food we ordered though the menu was full of options for different diets so we will have to try something different sometime. We also had issue with the representation of the Pizookie dessert in the menu versus what we were actually given (see photo). Our waiter was awesome though! He was friendly, efficient, made great beer suggestions and told us about the rewards program the restaurant offers. Shout out to Miguel! 👍🏻
This is a usual go to for us! Ernest (Jr) is a great server, always makes us feel welcome and like family when we come over. Food is always good. I usually order the boneless dry rub wings for meal. However, I've had a lot of their burgers and sandwiches and have always been satisfied. They have their own beer and root beer! Huge selection to satisfy all tastes.
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